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AI agent development
AI Agents Built with Microsoft Copilot Studio
We design, build and support AI agents that answer questions from your own content, take real action in your systems, and hand off to your team when needed, all inside Microsoft 365.
Illustrative example
The basics
What is an AI agent?
An AI agent is an assistant that understands a request in plain language, finds the answer in your approved business content, and can complete a task for the person asking, like logging a ticket or submitting a request.
We build them with Microsoft Copilot Studio, inside your Microsoft 365 environment, so they use your content, apps and security settings. When an agent isn’t sure, it passes the conversation to a person.
| Traditional chatbot | AI agent | |
|---|---|---|
| Answers | Fixed, scripted replies | Answers from your approved content, with sources |
| Understanding | Matches keywords | Understands everyday language |
| Actions | None, or very limited | Creates tickets, submits requests, updates records |
| When stuck | Dead end | Hands off to the right person |
| Security | Often separate | Uses your Microsoft 365 sign-in and permissions |
Agents we build
AI agents for the work your team repeats every day
Most companies start with one agent that removes a clear daily burden, then add more once it proves its value. These are the agents we build most often.
For employees and HR
HR policy and leave agent
Answers questions about benefits, PTO and company policies, checks leave balances, and submits leave requests for approval.
Connects to: SharePoint policies, Leave Management app, Power Automate
For employees and IT
IT help desk agent
Walks people through common fixes, resets and access requests, and creates a ticket with the right details when it can’t solve the issue.
Connects to: IT knowledge base, IT Helpdesk app, Teams
For everyone
Employee knowledge agent
One place to ask about processes, templates, contacts and “how do I…” questions, with answers drawn from your intranet and documents.
Connects to: SharePoint sites, OneDrive, approved websites
For new hires and managers
Onboarding agent
Guides new employees through their first weeks, answers common questions, and reminds them and their managers about pending tasks.
Connects to: onboarding checklists, Planner, Teams
For customers
Customer support agent
Answers product and order questions on your website or WhatsApp, collects details, and hands complex cases to your support team.
Connects to: website, Dataverse, Dynamics 365 Customer Service
For legal, finance and operations
Document Q&A agent
Finds and summarizes information across contracts, policies and manuals, and points people to the exact source document.
Connects to: SharePoint libraries, sensitivity labels
Connections
What your agent can connect to
An agent is only as useful as the information and systems it can reach. We connect it to the right sources and tools, and nothing more than it needs.