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Ready-made Power Apps app
IT Help Desk App Built on Power Apps
Give employees one place to raise IT tickets, and give your support team a clear queue, due dates and reports, all inside Microsoft 365.
Real screen from the app (demo data)
The short answer
What is the IT Help Desk app?
It's a ready-made ticketing app built with Power Apps, SharePoint lists and Power Automate. Employees log tickets in seconds, admins assign them to support agents, and everyone gets an email when something changes. You buy it once, and we set it up and brand it for you.
Need a different helpdesk process? We also build custom Power Apps, and an SPFx version runs inside SharePoint on our solutions page.
The problem it solves
From scattered requests to one clear process
Without the app
- Requests arrive by email, chat and hallway
- Nobody knows who owns a ticket
- Overdue issues are found when users complain
- No numbers to show workload or trends
With the IT Help Desk app
- One form for every IT request
- Each ticket has an owner and a due date
- Overdue reminders go out automatically
- Dashboards show volume, status and team performance
How it works
How a request moves through the app
Who uses it
Built for every role in the process
Employees
Log tickets for themselves or on behalf of a colleague, and follow progress under My Tickets.
Support agents
Work their queue, add comments, ask for more information and resolve tickets.
Admins
Assign tickets, run bulk actions, manage categories, users, branding and support hours.
Features