Refund Policy

Last Updated: 18-08-2025

Thank you for choosing TSinfo Technologies Pvt Ltd. We are committed to providing high-quality digital products and services. Please read this refund policy carefully to understand your rights and our obligations regarding refunds.

Overview

We understand that customer satisfaction is paramount. While digital products have unique characteristics that limit traditional return options, we strive to ensure you have a positive experience with our services.

1. Digital Products Refund Policy

1.1 Standard Digital Products

For digital products, including but not limited to:

  • Software downloads and licenses
  • Digital courses and educational content
  • E-books and digital publications
  • Templates and digital assets
  • Subscription-based services

Refund Window: We offer a 7-day refund period from the date of purchase, provided that:

  • The product has a significant technical defect that prevents normal use
  • The product description was materially misleading
  • You have not downloaded, accessed, or used the digital product beyond the initial preview/trial period

1.2 Online Courses and Training Programs

  • 10-day money-back guarantee applies to courses longer than 4 weeks
  • 7-day money-back guarantee for shorter courses
  • Refunds are available if you have completed less than 20% of the course content
  • No refunds after course completion or certificate issuance

1.3 Software Licenses and Subscriptions

  • 10-day refund period for annual subscriptions
  • 7-day refund period for monthly subscriptions
  • 14-day refund period for one-time software licenses
  • Must demonstrate technical issues that prevent software functionality

2. Non-Refundable Items

The following are not eligible for refunds:

  • Digital products that have been fully downloaded and accessed
  • Customized or personalized digital content
  • Gift cards or promotional credits
  • Services that have been completed or delivered
  • Products purchased using discount codes above 50% off regular price
  • Products where you have violated our Terms of Service

3. Refund Process

3.1 How to Request a Refund

  1. Contact us within the eligible timeframe at info@tsinfotechnologies.com
  2. Include the following information:
    • Order number or transaction ID
    • Product name and purchase date
    • Detailed reason for refund request
    • Screenshots or documentation of any technical issues

3.2 Refund Evaluation

  • We will review your request within 2-3 business days
  • Our team may contact you for additional information
  • We reserve the right to request proof of technical issues
  • Refund approval is at our sole discretion based on the terms outlined

3.3 Processing Time

  • Approved refunds will be processed within 7-10 business days
  • Special circumstances (duplicate payments, failed transactions, billing errors) will be processed within 3-5 business days
  • You will receive email confirmation once the refund is initiated

4. Refund Methods

4.1 Original Payment Method

  • Refunds will be issued to your original payment method
  • Credit card refunds: 5-10 business days to appear on your statement
  • Bank transfers: 7-15 business days depending on your bank
  • Digital wallets (PayPal, etc.): 3-7 business days

4.2 Alternative Refund Methods

In cases where the original payment method is unavailable:

  • Bank transfer (additional verification required)
  • Store credit (with 20% bonus value, expires in 1 year)

5. Special Circumstances

5.1 Technical Issues

If you experience technical difficulties:

  1. Contact our support team first – Many issues can be resolved quickly
  2. We provide free technical support for 90 days after purchase
  3. Refunds for technical issues require documented troubleshooting attempts

5.2 Billing Errors

  • Duplicate charges: Full refund within 2 business days
  • Incorrect amount charged: Difference refunded within 3 business days
  • Unauthorized transactions: Immediate investigation and resolution

5.3 Subscription Cancellations

  • Cancel anytime through your account dashboard
  • No refunds for partial billing periods unless specified otherwise
  • Access continues until the end of your current billing cycle

6. International Customers

  • All refund amounts are processed in Indian Rupees (INR)
  • Currency conversion fees may apply and are the customer’s responsibility
  • International bank transfer fees may be deducted from refund amount

7. Dispute Resolution

If you’re not satisfied with our refund decision:

  1. Escalate within 10 days by contacting our management team
  2. Provide additional documentation supporting your case
  3. We will conduct a final review within 5 business days

8. Legal Rights

This policy does not affect your statutory rights under Indian consumer protection laws. In accordance with the Consumer Protection Act, 2019, you may have additional rights that supersede this policy.

9. Policy Updates

  • We may update this refund policy periodically
  • Changes will be posted on this page with an updated “Last Modified” date
  • Continued use of our services constitutes acceptance of policy changes
  • Material changes will be communicated via email to registered users

10. Exceptions and Final Notes

  • Fraudulent purchases are not eligible for refunds and may result in legal action
  • Abuse of refund policy may result in account suspension
  • We reserve the right to refuse service to customers who repeatedly request refunds
  • This policy applies to purchases made directly from TSinfo Technologies Pvt Ltd

Contact Information

For refund requests or questions about this policy:

Email: info@tsinfotechnologies.com
Subject Line: “Refund Request – [Order Number]”
Phone: +91-9916854253
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM IST

Mailing Address:
TSinfo Technologies Pvt Ltd
No. 2774/2775, B-1, 21st Main Road, 1st Sector, HSR Layout, Bangalore, Karnataka – 560102